Buying Our Products

Terms and Conditions

All orders must be signed by the buyer or appropriate company designate before they are accepted.

Minimum Order / Re-Orders    Five (10) items       

Please be advised that under minimum orders are subject to an under minimum surcharge of $50.00 and to disproportionate shipping and handling costs.

Frame Changes

Frame changes are not permitted.  Note:  Some exceptions do apply: Custom orders that reflect 10 or more quantity per item qualify for frame changes. In the unlikely event that the availability of molding is limited, reasonable frame changes may be done without prior notification.

 Pricing

All pricing is listed as Wholesale, FOB Richmond, B.C. Canada. Prices are subject to change without notification.  All sales are final. 

Payment Methods

We accept the following: Visa, MasterCard, and company checks, but we must be in receipt of your check before we will expedite any order(s).  NO COD’s (no exceptions made). A $50 surcharge fee will be applied to all returned checks.

Credit Terms

For established customers, we can offer net 30 terms. Payment is due 30 days from the invoice date.  A late payment finance charge of 2% per month will be applied to past due accounts. 

Backorders

Our objective is to fill your order completely; however, if there are back ordered items we will do our best to ship these to you within 60 days. We will only contact you about these items if there is a delay beyond 20 days.

Cancellations

Cancellations or changes to an order may only be accepted within 3 business days of placing the order. The cancellation must be done in writing and faxed directly to our office.

Returns

No unauthorized returns will be accepted.  To make a damage claim, you must first obtain a return authorization number from our customer service specialist. Only defective or incorrectly shipped merchandise will be authorized for return or credit. Unauthorized returns will be subject to return freight costs and a 25% restocking fee.


Damage Claims: We understand that sometimes there are shipping damages and we would like to handle these problems expeditiously. All cartons must be opened and damage claims reported within 5 working days of delivery. Please keep all original packaging, as the carrier may need to return to do an inspection of the damages.